FAQs

What is the best way to reach customer service?

Please email info@siemprebaby.com Monday through Friday 9am to 5pm PST.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discovery and PayPal payments.

How can I track my order once it has shipped?

As soon as we ship your order, we send you an email with your tracking information.

Can I cancel or change an order?

Once an order is placed it cannot be cancelled or changed.

What is the advantage of creating an account when checking out?

When you create an account, your information is kept securely on file, it speeds up the checkout process for future orders and you can easily track your order(s).

The item I want is sold out. How will I know when it is back in stock?

Sign up for our newsletter to be among the first to know when out-of-stock items are available again.

What’s the best way to care for my Siempre Baby swaddle blanket?

Cotton muslin is a soft, breathable woven fabric that is ideal for your baby’s skin. Please machine wash cold (30°C), do not iron and air dry. As with all cotton fabrics slight shrinkage is to be expected after the first wash. Your swaddle blanket will become softer and prettier with every wash.

Does Siempre Baby offer a gift wrap service?

We do not offer gift wrap services at this time.